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Privacy

How CarFree handles product, support, and business submission data.

This page covers the CarFree app, website, feedback form, support channels, and listing or event inquiry workflows. It is written to reflect the current product and service stack without implying account systems or data uses that do not exist.

Privacy help Data deletion

Effective date

April 7, 2026

CarFree ("we", "our", "us") provides a transit-focused discovery app, a public website, support pages, a feedback form, and business or event inquiry flows. This Privacy Policy describes what information we collect, how we use it, and your choices.

Quick summary

  • We use data to operate routing, support, feedback review, and business workflows.
  • Listing and payment workflows rely on providers like Stripe and Firebase.
  • Privacy or deletion help goes through Support and Data Deletion.

Information We Collect

  • Location data (optional): If you grant permission, the app uses coarse or fine location while you use the app to find nearby neighborhoods, calculate routes, and keep an active trip in sync. The Android app distributed through Google Play in this release uses foreground location for live trip guidance while the app is open.
  • Route inputs: If you type a manual start or destination address, it is used to request directions.
  • App usage data: We collect analytics events, such as screen views, route starts, tab/filter selections, and trip progress events, to improve quality and performance.
  • Crash and diagnostics data: We collect crash reports and diagnostic context, such as app version, route mode, origin source or fallback state, and technical error details, to debug reliability issues.
  • Information you submit directly: If you contact us through Support, Feedback, listing onboarding, or event inquiry flows, we collect the information you choose to send us, such as your name, email address, phone number, business details, message contents, route context, and any image or screenshot URLs you include.
  • Business and billing metadata: If you start a paid listing or invoice-backed event flow, payment is processed by Stripe. We do not store full payment card numbers, but we may receive transaction, customer, subscription, invoice, and payment-status metadata needed to operate billing and support.
  • Saved device data: We store local data on your device, including saved places, route shortcuts, trip reminders, active trip session state, and short-lived route or location cache entries.
  • Notification data (optional): If you allow notifications, the app stores and schedules local trip reminder notifications and, on supported builds, active trip guidance alerts. These notifications may include POI name, departure time, stop context, and trip progress cues.

How We Use Information

  • Provide routing options, nearby place discovery, and related trip features.
  • Improve product reliability, speed, and user experience.
  • Support reminders, active trip behavior, and related product operations.
  • Monitor service quality, detect failures, and fix defects.
  • Respond to support requests, product feedback, and data deletion inquiries.
  • Review listing submissions and event inquiries, follow up on missing information, and manage activation workflow.
  • Send operational emails related to feedback, listings, billing, and event requests.
  • Process recurring listing billing and related payment events through Stripe.

Third-Party Services

CarFree uses third-party services, including:

  • Google Maps Platform APIs for directions and map services. This can include your selected origin/destination, travel preferences, and request metadata.
  • Firebase services, such as Hosting, Firestore, Analytics, and Crashlytics, for app content, usage analytics, and crash diagnostics.
  • Swiftly API for real-time transit feed data where available. CarFree requests agency feed data, and user identity is not required by Swiftly requests.
  • Stripe for listing checkout, subscription billing, and certain event-payment workflows.
  • Resend for transactional email delivery related to feedback, support, listings, and billing operations.

These providers may process data according to their own privacy policies: Google, Firebase, Stripe, and Swiftly.

Data Sharing

We do not sell personal data. We share limited data with service providers only as necessary to operate the app and website, for example for routing, analytics, crash diagnostics, content hosting, email delivery, payment processing, and real-time transit data retrieval.

Data Retention

  • Local app cache and trip or session data are retained for functionality with automatic expiration windows.
  • Saved favorites, shortcuts, and reminders persist on-device until removed or app data is cleared.
  • Feedback, support, listing, and event inquiry submissions may be retained for a reasonable period for review, support history, and operational records.
  • Payment and billing records may be retained as required for operational, accounting, tax, fraud-prevention, or provider-related purposes.
  • Third-party analytics and diagnostics retention is controlled by those providers' policies and settings.

Your Choices

  • You can deny location permissions and still use core discovery features.
  • You can disable notifications in device settings at any time.
  • You can clear app data from your device settings.
  • You can use Data Deletion or Support to request privacy help.
  • You can choose whether to include contact details when sending product feedback.

Children's Privacy

CarFree is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this policy periodically. We will post the updated version on this page with a new effective date.

Contact

For privacy questions, privacy or help requests, or deletion-related support, contact support@carfreeapp.com.

For product suggestions, use Feedback. For listing-specific business questions, contact listings@carfreeapp.com.

CarFree • Miami-first transit discovery app