Contact support
Support inbox
support@carfreeapp.com
Support
Need help with CarFree?
Use this page for app problems, routing issues, account help, troubleshooting, or privacy-related requests. If something is broken or you need operational help, support is the right path.
App issues
Routing problems
Account help
Privacy requests
Before you email
- Include your device model and Android or iOS version.
- Tell us which neighborhood, route, or destination was involved.
- Share screenshots and the steps that led to the issue.
- Mention whether the problem is ongoing or tied to a specific trip.
Use support for
- Trip guidance that looks wrong or stops updating.
- Missing or confusing route results.
- Account, privacy, or deletion-related help.
- Bug reports that need a response from the team.
Use a different path for
Common questions
Why are routes sometimes different from Google Maps?
CarFree can use different timing windows, live feed freshness, and provider responses. Transit choices can shift minute to minute.
Why is real-time transit data missing?
Some provider feeds are delayed or temporarily unavailable upstream, which can remove live signals until the feed stabilizes again.
Trip guidance note
On Android, the current release is designed to be most reliable while CarFree stays open on screen during an active trip. Keep the app open for the strongest live guidance experience.
Urgent product idea, not a bug?
Use carfreeapp.com/feedback/ or email
feedback@carfreeapp.com.